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Our Company and Company Policy

Tattoo equipments can only be sold to people over the age of 18. Please don't be offended if we ask for proof of age verification. Thanks 

 

Tattoo Warehouse is the authorized dealer of Intenze products and Painful Pleasures in New Zealand

 

Tattoo Warehouse is a professional tattoo supply company, Our shop is located in Penrose, Auckland. The shop is open from Monday to Friday 10am - 4pm, Saturday 10am - 4pm, and Sunday closed. 

Viewing is always welcome, store address and phone number, please refer to our store Contact. All items will be tested before sending them out to our customers to ensure everything is working perfectly.

Warranty Provided (Standard Warranty of 3 months unless stated for a longer period of time.) 

We have been a tattoo equipment supplier in New Zealand since 2009. At Tattoo Warehouse we offer our customers the best supplies at the most affordable prices.

At Tattoo Warehouse we strive to bring you the best quality, the best service, and the best price. We can be sure that you will love our products with no problems at all.

Our Customer Services Department is available during the opening hours listed above and is happy to answer any questions and queries you may have. They are also committed and dedicated to working with you to resolve any issues that may arise and accept that technology is not foolproof, mistakes can and do happen but we want to fix them. We're real people, and love to help out whenever, however, we can, which, our proven record of top quality support reflects. If there is a problem, e.g. you receive the wrong item or wrong size, color, etc then please contact us to get it sorted out at no cost to you. We don’t charge for return shipping.

Please email, call or text us, whatever is easiest for you. Remember to keep in touch, if you haven't heard from us, please let us know. Our goal is for you the customer to be happy.

Returns / Refunds

We do our best to serve each customer the best that we can. If you are not satisfied with our item, please contact us as soon as you get the item (in 24 hours) return is acceptable. Merchandise that is damaged or missing components is not refundable. Do not refund postage. Buyers are responsible for return shipping with proper packaging. On receiving items, we will contact you immediately. Items could be EXCHANGED for other merchandise or store credit within 7 DAYS of purchase provided that the items are un-used and in good working order. STRICTLY NO CASH REFUNDS.

For customers trading with us for the first time and using credit card payment on PayPal, we will email once the order is received for a form of ID to double confirm for security reasons and for age verification. The name of the receiver must match the name on the ID. If this can't be done then we can only refund the order and go with a bank transfer or laybuy.