Orders are delivered via Fastway Couriers once the payment for the order have been received. All orders will be shipped within 24 hours after receiving your payment. Payment made via Internet transfer on the weekend, will show in our account Tuesday morning. During public holidays and weekends parcels are sent the next available working / business day. Delivery normally takes 1 working day for North Island, 3 working days for South Island and up to 5 working days for Rural. All deliveries require a signature upon delivery. Please ensure you choose a delivery address where someone will be available to sign for your parcel.
Parcels may take longer to deliver on public holidays and weekends, parcels sent Friday are delivered Monday, no Saturday delivery. We cannot guarantee overnight or Saturday deliveries, but if you need something quickly please ring and let us know.
If you’re not home to collect your order Fastway Couriers will leave an undelivered calling card at the address you provided with information on how to arrange re-delivery / pick up. If you think your order has been delivered and can’t find a card then please contact Fastway Couriers depot in your area (www.fastway.co.nz)
Once your order is shipped you will receive a confirmation email which will include your Fastway Couriers tracking number.
You can track the progress of your order through to shipment on Fastway Couriers website www.fastway.co.nz. If you are unable to locate your tracking number number, or if you have any questions about your shipped order please call directly between Monday to Friday 10am - 5pm, Saturday 10am - 4pm or contact us via e-mail and our Customer Service team will assist you with your enquiry.
We are unable to ship to PO boxes as all parcels must be signed for upon receipt. If this is a problem please contact our Customer Service team directly via e-mail directly between Monday to Friday 10am - 5pm, Saturday 10am - 4pm or contact us via e-mail and our Customer Service team will assist you with your enquiry.
If your order is lost or damaged in transit, please contact our Customer Service team directly via e-mail directly between Monday to Friday 10am - 5pm, Saturday 10am - 4pm or contact us via e-mail. If you have not received your order within 4 working days, please contact us so that we can assist you.
If your parcel hasn’t arrived within the normal delivery time frame please contact us immediately as it is much easier to find lost / missing parcels within a few days of sending them out than several weeks later.
We do ship to Australia upon request, please ask for prices. We also have a PayPal Account to accept payments from Australia.