About Us

Welcome to Tattoo Warehouse

Tattoo Warehouse is New Zealand's trusted professional tattoo supply company, serving the industry since 2009. We are the authorized dealer of Intenze products and Painful Pleasures in New Zealand.

Our mission is simple: deliver the best quality products, exceptional service, and competitive prices to professional tattoo artists across the country.

Visit Our Store

Our showroom is located in Penrose, Auckland, and viewing is always welcome.

Opening Hours:
Monday – Friday: 10am – 4 pm
Saturday: 10am – 4 pm
Sunday: Closed

For our full address and contact details, please visit our Contact page.

Age Verification Policy

Important: Tattoo equipment can only be sold to persons 18 years of age or older. We may request proof of age verification—please don't be offended, as this is a legal requirement we take seriously.

For first-time customers using credit card payment, we will email you requesting a form of ID for security and age verification purposes. The name on the order must match the name on the ID. If verification cannot be completed, we will refund your order and offer alternative payment methods such as bank transfer or Afterpay.

Quality Assurance

Every item is tested before dispatch to ensure it's working perfectly. All products come with our standard 3 months warranty unless a longer period is stated.

Customer Service

Our Customer Service team is available during opening hours and ready to help with any questions or concerns. We're real people who genuinely care about your experience.

We understand that mistakes can happen—if you receive the wrong item, size, or color, please contact us immediately and we'll sort it out at no cost to you. We don't charge for return shipping on our errors.

Reach us however is easiest for you—email, phone, or text. Our goal is your complete satisfaction.

Returns & Refunds Policy

Return Window: If you're not satisfied with your purchase, please contact us within 24 hours of receiving your item.

Exchange & Store Credit: Items may be exchanged for other merchandise or store credit within 7 days of purchase, provided they are unused and in good working order.

Important Conditions:

• Strictly no cash refunds
• Shipping costs are non-refundable
• Damaged or incomplete items are not eligible for a refund
• Buyers are responsible for return shipping with proper packaging

We will contact you immediately upon receiving returned items to arrange your exchange or store credit.

Questions? Don't hesitate to reach out—we're here to help and committed to making things right.