Refund policy

Returns & Refunds Policy

At Tattoo Warehouse, we are committed to providing high-quality tattoo supplies and exceptional service. Please review our return and refund policy below:

1. Return Window & Contact Process

• Contact Us First: If you wish to make a return, exchange, or request a refund, please contact us within 48 hours of receiving your package.

• Pre-paid Return Label: Once your return request is approved based on our eligibility criteria, we will provide you with a pre-paid shipping label via email to assist you with the return process.

• Return Period: All returned items must be shipped back to us within 7 days of delivery.

2. Condition of Returned Items To be eligible for a return:

• Items must be unused, un-inked, in their original packaging, and in perfect working condition.

• Products showing signs of use, physical damage, or missing components will not be eligible for a return or exchange.

3. Refunds & Payment Processing

• Method of Refund: For eligible online orders, all refunds will be processed back to the original payment method used at checkout (e.g., credit card, debit card, or online payment gateway). Please note that we do not process cash refunds or alternative payout methods.

• Processing Time: Once your returned package is received and inspected, we will notify you of the status of your refund. Approved refunds typically take 3–5 business days to reflect in your account, depending on your card issuer or payment provider.

• Store Credit & Exchanges: You may also opt for store credit or an item exchange if preferred.

• Shipping Fees: Original shipping charges are non-refundable.

4. How to Initiate a Return To start a return, please reach out to our customer support team at info@tattoowarehouse.co.nz with your order number and details. Please do not send items back to us without contacting us first, as unauthorized returns cannot be accepted.